Frequently Asked Questions

Get answers to commonly asked questions about the Federal Reserve, the Kansas City Fed and other banking-related topics.


The Federal Reserve

How is the Federal Reserve Funded?
The Federal Reserve's income is derived primarily from the interest on U.S. government securities that it trades through open market operations. Other sources of income are the interest on foreign currency investments held by the Federal Reserve System; fees received for services provided to depository institutions, such as check clearing, funds transfers, and automated clearinghouse operations; and interest on loans to depository institutions. After paying its expenses, the Federal Reserve turns the rest of its earnings over to the U.S. Treasury.
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To whom is the Federal Reserve accountable?
The Federal Reserve is accountable to the public and the U.S. Congress. The Fed has long viewed transparency as a fundamental principle of central banking that supports accountability. In the area of monetary policy, the Federal Reserve reports twice annually on its plans for monetary policy. In addition, the chairman and other Federal Reserve officials often testify before the Congress. To further foster transparency and accountability in monetary policy, the Federal Open Market Committee publishes a statement immediately following every FOMC meeting that describes the Committee's views regarding the economic outlook, and provides a rationale for its policy decision. Full minutes for each meeting are published three weeks after each FOMC meeting. The Federal Reserve chair also holds press conferences throughout the yearto discuss the monetary policy outlook.

The Federal Reserve is transparent and accountable in other ways. The Board of Governors prepares an Annual Report summarizing activities of the Board and all Reserve Banks. To ensure financial accountability, the financial statements of the Federal Reserve Banks and the Board of Governors are audited annually by an independent outside auditor. In addition, the Government Accountability Office, as well as the Board's Office of Inspector General, frequently audit many Federal Reserve activities. Weekly, the Board of Governors publishes the Federal Reserve's balance sheet. During the recent financial crisis, the Federal Reserve provided information about its lending programs and in a special monthly report to Congress.
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The Kansas City Fed

Where can I find information on job opportunities at the Federal Reserve Bank of Kansas City?
For information on scheduling a free tour or visiting the Bank's Money Museums in Kansas City or Denver, visit our Money Museum website.
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Where is the Federal Reserve Bank of Kansas City Located?
The Kansas City Fed is located at 1 Memorial Drive, Kansas City, MO 64198. View driving directions.
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Federal Reserve Consumer Help

How do I know if a bank is safe and sound?
While the federal banking regulatory agencies do not make public their ratings on the safety and soundness of banks and thrifts, trained examiners closely monitor institutions’ risk controls and operations. Some private companies offer either bank ranking services or credit rating/analytical services, but neither the FDIC nor the Federal Reserve endorse or confirm the information provided by such companies.
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How can I file a consumer complaint about a bank?
The Federal Reserve urges you to file a complaint if you think a bank has been unfair or misleading, discriminated against you in lending, or violated a federal consumer protection law or regulation. You can file a complaint online through the Federal Reserve's Consumer Complaint Form.

You can also call or email Federal Reserve Consumer Help, the System's central repository for consumer complaints and inquiries, and they will walk you through the process of filing a complaint and answer any questions you might have.

Although the Federal Reserve looks into every complaint that involves banks it regulates, it does not have the authority to resolve every problem. There are several federal agencies who handle complaints about banks and other financial institutions, so the Federal Reserve may connect you with or forward your complaint to another federal regulator.
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Savings Bonds & Treasury Securities

Can I invest in Treasury securities of buy savings bonds at my local Federal Reserve Bank?
Federal Reserve Banks do not offer this service. Visit TreasuryDirect or call (800) 722-2678. Customer service is available 8 a.m. to 8 p.m., Eastern Time, Monday through Friday.
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What are my EE savings bonds worth today?
The Bureau of Public Debt (BPD) provides an online "Savings Bond Calculator" that prices Series EE, E, I bonds, and Savings Notes.
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I received an email from someone claiming to be from the Federal Reserve that requested information about my bank accounts. Is this legitimate?
No. The Federal Reserve will never send unsolicited emails or make phone calls to consumers asking for personal information. Individuals should be suspicious of any message that claims to be from the Federal Reserve. Learn more about frauds and scams.
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