Biography

Carmen Tapio was appointed to the Federal Reserve Bank of Kansas City’s Omaha Branch Board in 2021. 

Ms. Tapio is the founder and chief executive officer of North End Teleservices, LLC.  North End Teleservices takes a holistic view of everyone they employ; not only by helping them to create a vision for their lives and what is possible, but also by helping them to achieve it.  Her leadership approach has translated into numerous accolades from the Greater Omaha Chamber of Commerce including Small Business of the Month, Business Excellence Small Business of the Year and Business Excellence in Innovation. North End Teleservices was also recognized for Best Corporate Culture by the Urban League of Nebraska Young Professionals.  In 2020, North End Teleservices was named #677 on the Inc. 5000’s list of fastest-growing privately-owned companies.  It is currently the largest African American woman-owned business in Nebraska.

Ms. Tapio sits on several boards that align with her passion and experience in diversity, equity and inclusion and economic development through job creation and community revitalization.  She serves on the board of directors for the Greater Omaha Chamber of Commerce, Lending Link and Spark CDI.  Ms. Tapio is council chair of the Chamber’s advisory Council for Opportunity, Diversity and Equity (CODE), co-chair of the chief executive officers for the CODE cohort and council chair of the Diversity Subcommittee for the economic recovery Thrive initiative.  Ms. Tapio was also council chair of the Leadership, Diversity and Inclusion Council for the state Blueprint Nebraska strategy, is a member of the Nebraska Department of Economic Development’s Get Nebraska Growing Taskforce, the state Economic Inclusion Task Force and a member of the Werner Enterprises board of directors.

Ms. Tapio is a 100Black Women Legacy Award Honoree, WCA Tribute to Women Honoree and recipient of the 2020 Urban League of Nebraska African American Leadership Award for Business.  Ms. Tapio remains a coach and mentor to many individuals, organizations and businesses.

Learn more about Ms. Tapio in TEN Magazine.